Privacy Policy

Effective 5 juillet 2026 · Compliant with Quebec's Act respecting the protection of personal information in the private sector (Law 25).

Location Benoit inc., doing business as “Benco Pièces et Services” (“Benco”, “we”), takes the protection of your personal information seriously. This policy explains what we collect, why, how we use and protect it, and your rights.

1. Information we collect

We collect only the information necessary for our activities:

• Provided by you (quote form, contact form, “My quote” cart, brochure request): name, email, phone, company, message, and the machine or service requested.
• Collected automatically while browsing: IP address, device and browser type, pages viewed, and cookie identifiers for analytics and advertising, only with your consent (see section 4).

2. Purposes

• Respond to your quote, information, rental, sales, parts and service requests;
• Prepare and send quotes and documentation;
• Manage the commercial and customer relationship;
• With your consent: send promotional communications and measure ad performance;
• Improve our site and services, and meet legal obligations.

3. Consent

By submitting your information through any of our forms, you consent to its use for the purposes above. You may withdraw consent at any time (see section 8), subject to information we must retain for legal or contractual reasons.

4. Cookies and advertising

Our site uses cookies. Strictly necessary cookies are always active. Analytics (Google Analytics) and advertising (Google Ads, Meta/Facebook) cookies, which may be used for profiling, are off by default and activate only with your explicit consent, which you can give, refuse or change at any time via our consent banner.

5. Sharing and transfers outside Quebec

We never sell your information. We share it only with service providers who help us operate (hosting, CRM, advertising platforms), bound by confidentiality: GoHighLevel (CRM), Google (Analytics, Ads) and Meta (advertising), with your consent. Some are located outside Quebec (notably the United States); before any transfer we ensure adequate protection through appropriate contractual arrangements.

6. Retention and destruction

We keep your information only as long as necessary for the purposes collected or to meet legal obligations, after which it is securely destroyed or anonymized.

7. Security

We apply reasonable technical, administrative and physical safeguards to protect your information against loss, theft and unauthorized access.

8. Your rights

Under Law 25 you may access, correct, withdraw consent, and request portability or de-indexing of your information. To exercise these rights, contact our Privacy Officer (above). We respond within 30 days.

9. Privacy incidents

In the event of a confidentiality incident presenting a risk of serious injury, we act with diligence: we mitigate consequences, notify the Commission d'accès à l'information and affected individuals, and record the incident in a register.

10. Changes

We may update this policy; the effective date above indicates the current version.

11. Contact

Questions: ventes@benco.ca. You may also file a complaint with the Commission d'accès à l'information du Québec.